• 4 Burnside Court, Leominster Enterprise Park, Herefordshire, HR6 0LX
  • 01568 59 29 39
  • [email protected]

Our Feedback

Have you received treatment or transportation from us?? We would love your hear your feedback!!

 

Your views are important to us, both positive and negative.

 

Point to point services aims to provide the highest standards of response, care and treatment to the patients it serves. It’s important that the professional service we provide to you meets your needs and expectations. Whilst we love hearing about it when it goes well, we recognise that occasionally things can go wrong. It’s vital therefore that we identify those occasions and put the processes in place to prevent a repeat occurrence. We have dedicated resources available to assist anyone who wishes to make a comment – good or bad, on any of our services.

 

Although we strive to ensure that all the patients, we serve receive the best possible service and care, we are not perfect, and mistakes and misunderstandings do occur. However, we cannot improve the service if we do not know what goes wrong, when it goes wrong and in this way we are able to use your experiences as a positive learning exercise to improve the quality of the service we provide.

If you have a compliment, concern, or a complaint regarding any area of the service we provide, in the first instance this should be raised at the time with the member of staff concerned. It may be that there is a simple explanation or a resolution which can be given straight away. If you are not happy with this explanation or if you have any questions or concerns you can contact us here:

[email protected]

Compliments and complaints

Point to point services Ltd

Unit 4 Burnside Court

Leominster Enterprise Park

Herefordshire

HR6 0LX

01568 592939

 

“Very efficient service, arrived in plenty of time to take me to my appointment, carrying me up and down the stairs extremely well!! A very kind and thoughtful team!”

“Fantastic, lovely, dedicated and interested ambulance crew who remember me from the last time we met and wanted updates on how I was getting on!!”

“My palliative mum was brought home yesterday from Worcester royalty home by one of your crews and they was absolutely fantastic. I just wanted to again say a massive thankyou as they went above and beyond for myself and more importantly my mum. Please give the guys one massive thankyou from us and all the family.

“I have just returned home from hospital after being transferred from Ross-On-Wye hospital to Brecon hospital by yourselves. The crew were an absolute asset to this establishment and take pride in what they do! It made me feel very relaxed with my anxiety and other problems that I have going on which again they sat and listened to and put me at ease. Hats off to both the crew. Absolutely fantastic service from start to finish. Highly recommend! Please do pass this feedback on to the crew! Stay safe all”

“Two of your staff assisted our daughter with her Journey to Salisbury hospital. She hadn’t even sat up for over 3 months and was in a first-floor bedroom, the crew were amazing and helped her into a chair and down the stairs, they then kept the ambulance dark and made adjustments to ensure it was quiet due to her sensitivity to sound and light. We couldn’t of asked for any more from them, we thought it was going to be horrendous but they dealt with all of us with professionalism and compassion.”

“On a long distance journey from Barnstable to Glasgow the ambulance crew were wonderful and caring, looking after my every need.”