If you are dissatisfied with the goods you have ordered, Point to Point Services Ltd will exchange them or give you a full refund, provided they are returned within 30 days in their original packaging and condition..
RETURNS PERIOD & CHARGES
Maximum 14 days from date of delivery.
Christmas gifts ordered between December 1st and 20th may be returned up to January 21st.
Please allow 10 days for delivery and acceptance of returned goods, Point to Point Services Ltd does not refund the cost of returning goods.
If you return your entire order to Point to Point Services Ltd we will refund the standard shipping cost to ship it to you (excludes order upgrade Next Day).
You can advise Point to Point Services Ltd you are returning goods by email via firstname.lastname@example.org Please include the following details:
- your invoice number (find this at the top left of your invoice)
- reason for returning the goods
Please include in the parcel a piece of paper with your name, address and a contact telephone number to speed up the return of your product and to avoid delays.
RETURNS PROCESS & INSURANCE
UK customers should return goods via a secure tracked method where possible, if you are unsure please contact us for advice.
International customers please return goods using a prepaid, insured, traceable method, clearly marking your package RETURNED GOODS to avoid delays at Customs. Please retain shipping documentation so in the event that your postal carrier loses the parcel you will be able to claim off them.
We will advise you by email as soon as we receive your returned parcel and process your request for either a refund or replacement as quickly as possible – definitely no later than 14 days from receipt.
Refunds will be credited to the credit/debit card/Paypal account used to pay for the original order, Point to Point Services Ltd will inform you as soon as the refund has been processed.
Point to Point Services Ltd cannot be held responsible for parcels that are lost in transit when being returned, they are the sole responsibility of the customer.